Orders are generally shipped within 3-5 business days after payment is received. We do accept returns and cancelations of orders on a case by case basis. If the product is defective or incorrectly listed we can offer refunds. Refunds can take 2-5 business days. For inquires regarding refunds, returns, cancellations or shipping please contact us at our brick and mortar shop at 323-928-2290 during our business hours of 10:00 AM- 7:00 PM P.T Seven days a week.